Complaints

If we have got something wrong, we want to know. You do not need to be on the programme to complain.

How to complain

Email hello@omose.co.uk and tell us what happened. We confirm we have it within two working days and aim to give you a full answer within ten working days.

If you are a host or apprentice

You can raise a concern privately with your coordinator at any time. Only the coordinator and an administrator can read it, and every opening is recorded. Disputes under a contract go to mediation, then arbitration, as the contract sets out.

If you are not happy with the answer

Ask for your complaint to be reviewed by the founder. For complaints about your data, you can go to the Information Commissioner's Office. For employment issues, Acas offers free advice.